Meet Alex – Forge’s Assistant That Never Sleeps

At Forge Real Estate, we’re known for helping clients buy, sell, lease, and manage properties across Melbourne. But behind the scenes, what truly sets us apart is this: we genuinely care.

We care about making things easier for our tenants. We care about good communication. And we care about bringing in the right tools to deliver the kind of service you actually deserve—not just during office hours, but anytime you need it.

That’s why we’re introducing the newest (and most tireless) member of the Forge team: Alex, our AI-powered assistant that never sleeps.

🤖 So… Who’s Alex?

Alex is a smart, friendly chatbot designed to help our tenants 24/7. He doesn’t take breaks, doesn’t leave you on hold, and never misses a message.

He lives in our system full-time and is trained to help with:

• 🔧 Maintenance issues (upload a photo or video—done!)
• 📆 Lease details, rent payment info, and policy questions
• 📝 Accessing forms and documents
• 💬 Quick answers to everyday questions—anytime, anywhere

And the best part? There’s no app to download, no account to log in to, and no need to call. Just click the link and start chatting:

👉 https://www.reheroes.ai/aft/?rh-chat-window-start-state=1

🛠 What If: It’s 11PM, and There’s a Leak?

You’re brushing your teeth before bed when—uh oh—there’s water pooling under the sink.

It’s late. You’re tired. And let’s be real: digging through your lease for an after-hours contact number is the last thing you feel like doing.

But with Forge, you don’t have to.

Just click the link, and Alex is there to help. In less than a minute, he will:

• Ask what happened
• Collect a photo or video
• Get key details (urgency, access, location)
• Log a maintenance request into our system—ready for our team in the morning

No delays. No voicemails. No stress. Just fast, easy support—whenever you need it.

💬 Got Questions? Alex Has Answers.

Whether it’s “When is my lease ending?”, “How do I pay rent?”, or “Can I have a pet?”—Alex is ready.

He pulls information straight from our system, meaning you’ll always get the most up-to-date answer—without having to wait for business hours or dig through old emails. He can even send you forms or documents on the spot.

🚀 Why We’re Using AI (and Why It Matters)

We teamed up with reHeroes, Australia’s leading real estate AI platform, to bring you this next-level experience. While most agencies still rely on email and voicemail, Forge is ahead of the curve—bringing smart, seamless service directly to our tenants.

By using Alex, we’re able to:

• 📲 Offer 24/7 support without extra wait time
• 🧠 Give consistent, accurate answers
• 🛠 Automate maintenance logging with rich detail
• 📈 Free up our team to focus on what matters most—you

🧡 Because at Forge, People Come First

Sure, Alex is powered by AI—but what powers us is people.

We’re proud to be one of Melbourne’s most trusted real estate agencies not just because we get results—but because we go the extra mile for our clients. Whether you’re renting your first apartment or managing a growing portfolio, we’re here to make the journey smooth, supportive, and (dare we say it?) a little more enjoyable.

Alex is just one more way we’re making that happen.

💻 Try Alex Today

Need help? Want to report something? Just curious?

👉 Click here to start chatting with Alex now

No downloads. No hassle. Just help—right when you need it.

Because at Forge Real Estate, we don’t just manage properties.
We build better ways to live.